“How do you evaluate your Costa Rican Call Center to offshore call centers located in other countries?”
Our call centers are run on a minimum of 22 key performance indicators. Topics ranging from response time, quality, cost per call and employee satisfaction.
Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a campaign. Costa Rica's Call Center is constantly implementing new and improved call center strategies while refining older techniques that work.
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