Afrikaas Albanian Arabic Azerbaijani Basque Belarusian Bulgarian Catalan Chinese Simplified Chinese Traditional Croatian Czech Danish Dutch Esperanto Estonian Filipino Finnish French Galician German
Greek Haitian Creole Hausa Hebrew Hindi Hungarian Icelandia Indonesian Irish Italian Japanese Korean Latin Latvian Lithuanian Macedonian Malay Maltese Norwegian Papiamento Pashto
Persian Polish Portuguese Romanian Russian Serbian Slovak Slovenian Swahili Swedish Thai Turkish Ukrainian Urdu Vietnamese Welsh Yiddish


Our advanced call center habits are reinforced by our SMART Coaching methodology and will be instituted to ensure consistency across all call center locations. To ensure high employee morale, we implement internal promotions and cross skilling talent to guarantee a versatile and well trained customer service or telemarketing agent. A BPO team always receives initial assessments and ongoing support. We regard all candidates that work at the call center as an asset than an expendable short term hire. Naturally, an open door policy and access to all levels of leadership daily is never denied.

Our Central American call centers are run on a minimum of 22 key performance indicators along with proven BPO best practices. Topics ranging from response time, quality, cost per call, ESAT to ensure positive movement, FCR and CSAT focused for excelled customer service experiences.

Our top near shore call center management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a near shore campaign. Costa Rica's Call Center is constantly implementing new and improved offshore outsourcing strategies while refining older techniques that work to improve performance and ROI.

Your dedicated bilingual agent will always have scripting practice along with telemarketing suggestions for modification and improvement. By concentrating on the Latin American agent's personal development and career growth, your company will have the best bilingual near shore call center agent within the entire BPO industry, period.

StumbleuponTechnoratiTex FresquiTwuitterViadeoWikioYahoo Bookmarks 

Outsourcing campaign
Outbound BPO campaign
Inbound BPO campaign
Employment opportunities

      Customer care   |   Telesales   |   Lead generation   |   Appointment setting
      Surveys / focus group studies   |   Virtual executive assistant   |   Script writing   |   Telemarketing training
      Seminar registering / follow up   |   Direct Mail Follow-up   |   Fundraising   |   Recruiting
      Web design   |   Computer programming   |   Telecommunications   |   Company Information
      Outbound BPO campaign   |   Inbound BPO campaign   |   Employment opportunities   |   Sitemap