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Benchmarking

Kif inti tevalwa tiegħek Kosta Rika Call Center sejħa ċentri offshore li jinsabu f'pajjiżi oħra?

Our sejħa ëenttri huma jimxu fuq minimu ta '22 indikaturi ta' rendiment ewlenin. Suġġetti jvarjaw minn ħin ta 'reazzjoni, il-kwalità, prezz ta' kull sejħa u s-sodisfazzjoni.

Our top tim ta 'ġestjoni huwa dejjem josservaw metodi ġodda, ideat u għodda sabiex ittejjeb tagħna effettività u lesti biex jidentifikaw u taħdem l-problema taż-żona fil-kampanja. Costa Rica's Call Center huwa kostantement implimentazzjoni ġodda u mtejba call center strateġiji-istess waqt tirfina aktar anzjani tekniki li jaħdmu.


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