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Informative BPO outsourcing articles written by leaders in the industry. Please take some time to learn how we can collectively, raise the bar in the call center industry.

List of articles

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Date Description
2009-12-03 IT major Infosys Technologies today said it would soon open a 200-seater BPO facility in Mexico
2009-12-03 Little to innovate in IT, the future is in Aerospace and India Inc. is 100 miles behind
2009-12-03 Indian telecom companies are investing
2009-12-03 Impact of the rising rupee on Indian exports is devastating
2009-12-03 Maoists in India targeting western companies and outsourcing sector as India's FII inflow crosses $10 billion in 2007
2009-12-03 India
2009-12-03 Indian IT companies losing bug time trying to hedge Dollar and Euro
2009-12-03 Tata Motors plans to bid for Ford's Jaguar
2009-12-03 American engineering schools with State funding filled with Chinese spies on F1 student visas
2009-12-03 A step by step process how Al-Queda can bring suicide bombers in US through the loopholes of H1B temporary worker visa program
2009-12-03 The rising Rupee, slowing US economy, rising wages in India and lack of concern for quality haunt Indian IT and call center outsourcing sector
2009-12-03 Indian outsourcing sector focuses on efficiency and productivity as Indian Rupee rises rapidly against US Dollar
2009-12-03 IT enabled services provider Genpact has been rated as the biggest ITES-BPO company in India
2009-12-03 Indian outsourcing sector signals first signs of recession
2009-12-03 Indian medical doctors and professionals face discrimination and hate in UK and Australia after terror plot
2009-12-03 No wide spread Narcotic use in Banglaore call centers - call center employee arrested but Indians are far superior in BPO than the rest of the world
2009-12-03 Wipro acquires Singapore firm for $246 mln.
2009-12-03 Many Indian doctors who worked in British Medical System are being detained and interviewed in Australia
2009-12-03 India Inc. beat China in raising loans without any clue how the loans will be paid back
2009-12-03 Wage inflation creating havoc in Indian outsourcing IT industry and BPO call centers
2009-12-03 India is pegged to take the third place as a banking hub after China and the US by the year 2040
2009-10-07 "Coaching and Developing
2009-10-07 Reengineering Call Centers : How to Choose between Reengineering and Continuous Improvement
2009-10-07 Winning Customers' Confidence
2009-10-07 Winning Customers' Confidence
2009-10-07 The Human Side of Call Centers in High-Tech Companies
2009-10-07 Taking The Lead In The Customer Satisfaction Game
2009-10-07 Credit and Collections Call Centers Focus on Service
2009-10-07 The Solution
2009-10-07 Customer Loyalty
2009-10-07 Providing Excellent Customer Service
2009-10-07 Seven steps to remarkable customer service
2009-10-07 Predicting service levels - managing information
2009-10-07 How to Build Your Business with Referrals & Repeat Business
2009-10-07 Providing Excellent Internal Customer Service
2009-10-07 Customer Service Improvement:
2009-10-07 Providing Quality Web-Based Customer Service
2009-10-07 "How To Improve Customer Service"
2009-10-07 Generate Client Feedback And Use It To Increase Your Profitability
2009-10-07 Branding Fiasco
2009-10-07 Call Center Call Tracking
2009-10-07 Call Center CRM Solution
2009-10-07 Call Center Customer Management
2009-10-07 Call Center Monitoring Software
2009-10-07 Call Center Software Solution
2009-10-07 Call Center Services
2009-10-07 Call Center Solutions
2009-10-07 Customer Relationship Management Software
2009-10-07 Call Center Tracking Software
2009-10-07 Call Tracking Systems
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