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Quality Assurance

qa kalidad assurance nos kalidad assurance (qa) program enhances e performance di bo outsourcing campaign desde implementing un structured í systematic monitoring di bo yama meimei agent’s telefòn skills. costa rica’s yama meimei por provide pa bo análisis un detailed evaluation di e diferente aspects di bo bpo proyektá including: rhetoric, presentashon, kliente feedback í princialmente norma yama meimei metrics. costa rica’s yama meimei ha e nesesario yama monitoring ekipahe pa un customized qa program.

encasocu bo firma ha un qa system ya den lugá í lo gusta na expand e responsibility na nos meimei desde outsourcing, e ta wòrdu altamente fásil proses na configure bo software na funshoná ku nos servers.

desde investing den qa, abo tèstamènt tin un stronger kalidad goberná di bo dedicated yama meimei agents. e ta altamente importante pa nos clients na clearly kèch e presishon di qa í ta ki involved pa alkansá desired results.

e exacto metodo di qa ta altamente meticulous í involves un abundant konta di testing, plania í customization di reports.

tin un extensive proses di trial í eror pa highlight areas di improvement ku e kualifikashon na enhance un agent’s telemarketing o kliente service potential den e telefòn.

un proficient outsourcing yama meimei kalidad assurance program mester ta consistent í repeatable pa ta effective.

costa rica’s yama meimei qa vak mentally prepares e agents den e implementation di automated yama recording systems í pakíko e ta un essential parti di e agent’s professional kresemento. kada outsourced campaign establishes un úniko mixture di concepts pa kalidad monitoring followed desde un intenso training session na siña e proses. den komandá pa bo employees na hunga un importante ròl den kalidad improvement, anan ta wòrdu required na kèch clearly e defined goals di bo outsourced campaign í na ta eksplikabel pa henter nan calls.

kon pronto kon e yama meimei agente appreciates e fact ki kalidad checking kier enhance kliente service í performance metrics, anan por cuminsá na hunga un mas vital ròl kiaña representing bo firma den e telefòn. concluding un intenso qa session, anos inmediatamente organisá un side-by-side coaching session pa e employees. ambos kalidad assurance agents along ku team leaders í campaign managers closely monitor e yama meimei employees pa scucha na calls í entregá efektivo be feedback í suggestions.

desde reinforcing un self-evaluation approach, anos tin proven ki un sólido téknika ta un di e mas effective konstrukshon blocks pa personal kresemento den e outsourcing industria.

agents ta semper rewarded pa bon performance.

mas importantly, anos konfesá nan efforts publically pa e enté yama meimei pa setting un duru ehèmpel amongst nan peers í raising e impidí internationally pa costa rica bpo.

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