Built on Trust.Driven by Results.
For over 15 years, Costa Rica's Call Center has supported North American businesses with bilingual talent, cultural alignment, and professional nearshore operations.
By the Numbers
15 Years of Nearshore Experience
Every metric is a reflection of client trust earned one interaction at a time.
15+
Years of Experience
10
Service Categories
2
Languages
2008
Founded in Costa Rica
CST
Aligned Time Zone
QA
Quality-Focused Process
CRM
Workflow Integration
BPO
Nearshore Specialization
Our Story
From a Vision to an Industry Leader
What started as a bold bet on Costa Rica's exceptional talent pool has grown into a focused nearshore BPO partner for businesses that value bilingual communication, structured training, and accountable service delivery.
- 2008
Founded in San Jose, Costa Rica by Richard Blank with a vision to redefine nearshore BPO.
- 2012
Expanded bilingual recruiting and training programs for North American business support.
- 2018
Strengthened omnichannel capabilities across voice, chat, email, and operational workflows.
- 2022
Broadened the service portfolio to support customer care, sales, research, assistant, training, web, and software needs.
- 2024
Continued refining quality assurance, training, and client-specific onboarding for nearshore teams.
Our Process
How We Deliver Results
A proven 4-step framework that takes you from discovery to optimized operations with careful onboarding and minimal disruption.
- 01
Discovery
We deep-dive into your business goals, existing workflows, KPIs, and team structure to design a bespoke outsourcing blueprint.
- 02
Build & Train
We handpick your dedicated team of bilingual professionals and put them through immersive, brand-specific training programs.
- 03
Launch & Integrate
Your team goes live with full CRM integration, QA protocols, and real-time performance dashboards from day one.
- 04
Optimize & Scale
Continuous performance monitoring, monthly business reviews, and proactive scaling as your operation grows.
Ready to Get Started?
Let's Build Your Outsourcing Team
Tell us about your needs and we'll design a custom BPO solution tailored to your business goals and budget.
Prefer to talk? +1 (888) 271-6750